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  1. Can I pick up my Financial Aid refund check?Can I pick up my Financial Aid refund check? [Article]
    No. Starting Spring 2012 all financial aid refunds will be processed through the MyFTCCCard. Paper checks will no longer be processed for financial aid disbursements throu
  2. What is HigherOne?What is HigherOne? [Article]
    Fayetteville Technical Community College has partnered with Higher One, a financial services company focused solely on higher educatio
  3. I forgot my password for the MyFTCCCard website. How can I get a new one?I forgot my password for the MyFTCCCard website. How can I get a new one? [Article]
    Click on “Reset Password” on the student website. First provide email
  4. I forgot my PIN number. How can I reset it?I forgot my PIN number. How can I reset it? [Article]
    For security reasons, FTCC nor the HigherOne company that handles the MyFTCCCard, doesn't have access to the PIN you created during the selection of your refund preference. But
  5. If I use MyFTCCCard at another bank's ATM, what are the applicable fees?If I use MyFTCCCard at another bank's ATM, what are the applicable fees? [Article]
    $3.00 from Higher One currently, plus what the ATM might charge… (be sure to check the fee schedule online too)
  6. I lost MyFTCCCard but have to pay my cell phone bill, what options can I use to pay the bill without having access to the card. I lost MyFTCCCard but have to pay my cell phone bill, what options can I use to ... [Article]
    a. Send a personal check from your OneAccount = Free b. Use online billpay = Free c. Initiate an ACH Trans
  7. Why does Higher One place maximum daily spending limits on the MyFTCCCard?Why does Higher One place maximum daily spending limits on the MyFTCCCard? [Article]
    To protect against fraudulent use of the account.
  8. How do I update my address for the "MyFTCC" card?How do I update my address for the "MyFTCC" card? [Article]
    There are several ways that you can update your address for the "My FTCC" card. Visit your student web-advisor account, click on the change address link, complete the form and hit
  9. "I haven't received my card yet, do you know when I should expect it to arrive?" How can I find the answer?"I haven't received my card yet, do you know when I should expect it t... [Article]
    You can click “Where’s My Card” feature to find out&n
  10. What is the cost associated with transferring money from OneAccount to OneAccount?What is the cost associated with transferring money from OneAccount to OneAccoun... [Article]
    Nothing, it’s free, and the transfer is immediate!
  11. What is the maximum daily spending limit for the MyFTCCCard using Swipe & Sign? What is the maximum daily spending limit for the MyFTCCCard using Swipe & Si... [Article]
    $2,500 – the student may contact customer service to request an increase to this amount.
  12. What is the maximum amount of money that can be withdrawn by a student from an ATM in one day using the MyFTCCCard?What is the maximum amount of money that can be withdrawn by a student from an A... [Article]
    $500.00 (pin-based total)
  13. How do I request a MyFTCCCardHow do I request a MyFTCCCard [Article]
    Cards will be automatically mailed to all new curriculum students after they register for their first class. This card will be used for the entire time the student i
  14. How do I make my refund preference for the MyFTCCCard?How do I make my refund preference for the MyFTCCCard? [Article]
    To make your refund preference you will first need to log into the HigherOne Website by Clicking
  15. I am unable to use the HigherOne ATM on campus because it is out of service what do I do?I am unable to use the HigherOne ATM on campus because it is out of service what... [Article]
    Higher One commits to having an in-service ATM at all times on campus. If all Higher One/OneAccount ATMs on campus are not in service at the same time, then Higher One will refund surcharg
  16. How do I purchase books with MyFTCCCard?How do I purchase books with MyFTCCCard? [Article]
    You must have funds available on your MyFTCCCard to be able to use the card. Please remember funds are not placed on your MyFTCCCard until a scheduled disbursement occurs duri
  17. I just registered, when will I get MyFTCCCard?I just registered, when will I get MyFTCCCard? [Article]
    Cards will begin shipping 30 days prior to a new semester for new students who registered earlier than 30 days before the start of a semester. 
  18. If I am using MyFTCCCArd at a HigherOne ATM machine will I be charged a fee?If I am using MyFTCCCArd at a HigherOne ATM machine will I be charged a fee? [Article]
    There is no fee for using your MyFTCCCard at a Higher One ATM. However, fees do apply if you use a non-Higher One ATM. Please login to your Higher One account for a list
  19. Where are the HigherOne ATM machines located?Where are the HigherOne ATM machines located? [Article]
    FTCC has Higher One ATMs located in the Horace Sisk and General Classroom Buildings on the main campus and in the atrium at our Spring Lake campus.
  20. How do I avoid being charged a fee when using MyFTCCCard?How do I avoid being charged a fee when using MyFTCCCard? [Article]
    The OneAccount is designed to be used for free. If you choose credit to Swipe and Sign - you’ll avoid future pin-based transactions fees
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